How to make light work of recruitment

How to make light work of recruitment

When Pilgrims’ Friend Society (PFS) wanted to recruit a chief executive and other key members of staff they knew exactly what they wanted – their problem was finding the right people.

Founded more than 200 years ago, the society operates as an umbrella charity and is the group trustee for a number of Christian charities, enabling older people to flourish through its care homes, residential housing and support for churches and communities. It runs 15 care schemes across England and, like other social care providers, struggles to recruit and retain care assistants and carers in many of its homes. 

PFS called in Action Planning, with its outreach across the Christian sector, to tender for the job of recruiting a new chief executive and also carry out research into the retention of care workers and managers at their homes.

‘We placed a notice for the vacant chief executive role on our website and sent it out on our 46,000 strong mailing list,’ said the company’s associate community co-ordinator, Tracy Madgwick. ‘We also put it out to 170 Action Planning consultants, made direct approaches to suitable individuals and searched LinkedIn for potential candidates. We then put forward a shortlist of five strong candidates. We followed a similar process to find a trustee, with additional research carried out through our church contacts and were able to present PFS with a suitable candidate. 

‘We also investigated the problem of care home staff retention by conducting “secret shopper” style visits, gathering first-hand accounts of the challenges staff faced and the incentives (eg salaries and other benefits) that might encourage them to stay on. A similar but more intensive exercise was carried out to find suitable candidates for care home manager roles.’

From the shortlist, PFS selected their new chief executive, Stephen Hammersley, under whose leadership they have begun to put in place Action Planning’s proposals for recruiting and retaining care home managers and staff.

‘They were equally delighted with their new trustee and have discussed the possibility of recruiting more,’ said Tracy Madgwick.

There is always a much smaller pool of candidates for senior posts in faith-based organisations but Action Planning know where to look. If you need help in finding the right person for your organisation chat to their representatives at CRE South West. Action Planning’s David Saint will lead a seminar at the exhibition, ‘Fundraising for capital projects for churches’ (11am, Wed 12 Feb and 3pm Thu 24 Feb).

• Action Planning are on stand P10 at CRE South West

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