6 October 2025 | By Dave Hall
They’re owned by a charity and all available profits go to good causes – no wonder Ecclesiastical claim to be different from other insurers.
‘By taking out home insurance with us, our customers help us give even more profits to good causes,’ said managing director Richard Coleman. ‘We thank them for their support.’
The company has retained top spot in the Fairer Finance Home Insurance league table for a record twenty-first time beating 48 insurers including Bank of Scotland, TSB, Lloyds Bank and Nationwide. The company came first in most trusted, customer happiness and complaints performance – achieving an overall customer experience score of 78 per cent.
James Daley, managing director at Fairer Finance, said: ‘Ecclesiastical has topped our home insurance customer experience tables for the 21st time in a row. It’s an incredible achievement – and one that no company has managed in any other sector. While the Financial Conduct Authority’s consumer duty rules are driving improvements amongst other insurers, Ecclesiastical has still got a commanding lead over its nearest competitor. It also wins accolades for having the happiest customers and being the most trusted brand. Congratulations to Ecclesiastical for another really strong year.’
- Ecclesiastical are on stand M10 at CRE 25
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