Why there are 29,000 reasons to use a trusted energy broker

Why there are 29,000 reasons to use a trusted energy broker

When the gas supplier to St Andrew’s Church, Islington, went into administration the church made a sensible decision – to call in a specialist energy broker.

Regular CRE exhibitor Andrew Silley, 64, found the church a more competitive supplier than the Ofgem supplier of last resort. However, due to the company’s poor practice, the contract never went live – an issue which didn’t come to light for a couple of months. Andrew raised a complaint with the supplier, who refused to accept any responsibility.

A former churchwarden himself, Andrew then submitted a complaint to Ofgem who upheld the complaint, found against the energy supplier and agreed to Andrew’s suggested resolution – that the PCC of the Barnsbury Team Ministry should not be financially disadvantaged as a consequence of the ‘negligent’ actions of the supplier of last resort. The remedy agreed by Ofgem is that the supplier has been instructed to credit the Barnsbury Team Ministry approximately £29,000 over the next three years.

The company concerned challenged Ofgem’s decision but this was dismissed and Andrew is now working to ensure payments are made to the PCC of Barnsbury Team Ministry. 

None of the staff at St Andrew’s have had to spend any time securing the outcome – they simply had to be patient and trust Andrew’s expertise!

‘Lots of churches, charities and businesses think they can do it best when it comes to renewing energy supply contracts. Why use an energy broker?’ said Andrew. ‘But this episode demonstrates why it is worth getting expert advice.’

Andrew, who has exhibited at CRE for many years, is committed to using his industry knowledge and expertise to help churches and charities get the best deals for their energy.  National retail chains, schools, care homes, churches and charities are amongst his customers.

‘I will usually get customers a better price from energy suppliers than they can obtain for themselves,’ he said. ‘I’m also available to be used by my customers as a remote consultant, to deal with issues that might arise.’

Things can go wrong when switching between suppliers and that’s where his industry knowledge and expertise comes into its own. He will never invoice for his services and offers a completely ‘hands free’ service that will save churches and charities time, effort and money.  His work saves churches time and the hassle of dealing directly with energy suppliers.

• Andrew Silley is on stand C35 at CRE Midlands 2023

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